Mrs Oz @Mrs_Oz 5h5 hours ago Oy @AmericanAir I must send DD home w/ puke bags cuz changing flt $$$ & they won't work with her. Thx for nothing. 1 reply 0 retweets 0 likes
American Airlines @AmericanAir 5h5 hours ago @Mrs_Oz Your friend can reuse the value of the ticket up to one year from the date of purchase. Change cost and fare difference may apply. 1 reply 0 retweets 0 likes
Mrs Oz @Mrs_Oz 5h5 hours ago @AmericanAir it is my daughter and we just don't have an additional $568 lying around this time of year. So puke bags it is. Ideas?
American Airlines Verified account @AmericanAir @Mrs_Oz We're sorry to hear she's not feeling well. With a DR's note, our team may be able to help. 800-433-7300 10:08 AM - 29 Nov 2016
We tried calling in to that number and after 30+ minutes on hold they would waive the $200 rebooking fee, but the ticket change would be $368. Cheaper to buy a new ticket, that makes no sense at all. We told her we would go with the original and hope for less puking. Her old doctor here saw her called in some anti-nausea meds at the last min, and she, armed with a barf bag headed to the airport. Oh the lady on the phone told us she could have all the barf bags she needed or wanted. Bless her heart. :/ not impressed. We arrive at the airport and get to the kiosk. Pull up her Travel number.... $368 charge!!! WTH I am not even kidding. At this point all we could do is laugh. Waited in line at the ticket agent pool, and got Mr. Price. You need to keep him btw. He is the only sane AA person we talked to today. We told him the entire story and he made one call and had it all straightened out. Seems that the lady that I was on perpetual hold with never changed it all back to the original.... after changing it when we didn’t ask her to. Our motto now is #FlyTheFriendlySkiesOfUnited ‘nuff said.